Thomas Wilson

UX Researcher

About

I lead research on identity and security for 300M+ users.

For over 4 years at PayPal, I've shaped product strategy across identity, security, risk using quant and qual research.

I believe great research reveals future problems and opportunities that haven't been thought about yet. That requires deeply understanding the business, the people, and the end-to-end experiences.

Outside work, my hobbies skew offline: hiking the Cascades, pickup basketball, biking, and ceramics.

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