About Thomas

Hello!

I'm a user experience researcher with 3 years of experience in identity, risk, and privacy. I help teams at PayPal make trustworthy, customer-centered experiences.

I take a mixed-methods approach: interviews, surveys, diary studies, click tests, and data analysis are part of my toolkit.

I translate findings into actionable insights that guide design decisions and support business goals, and partner closely with designers, product managers, and engineers to turn research into solutions that matter.